Yes. Each item is made by hand, so small variations in wood grain, glass texture, colour, finish and measurements may occur. These details are part of the character of handmade work and mean no two pieces are exactly the same.

Timescales vary depending on the item, finish and current workload. Smaller ready-made items may be dispatched sooner, while made-to-order or custom pieces will take longer. Estimated making times will be shown on the product page where possible.

Yes. Custom orders are welcome. Please send details such as the type of item, approximate size, colours, materials, budget, and any inspiration photos. I’ll then let you know what may be possible.

In many cases, yes. Some items can be made in different sizes, colours or finishes. Additional costs may apply for larger pieces, detailed designs or non-standard requests.

Yes. Orders can be posted within the UK. Items are carefully packaged, and tracked delivery is used where possible.

Please contact us as soon as possible with photos of the damaged item and packaging. This helps us review what has happened and arrange the next steps.

Generally, custom-made or personalised items may not be returnable unless they are faulty, damaged or not as described.